Privacy Policy
Glovebox (“we”, “us”) respects your privacy. This policy explains how we collect, use, store, and share personal information when you use our hire management software and related services.
What we collect
We may collect:
- Account and profile: your name, email address, phone number, and business name and location.
- Business details: operator information you provide when setting up your fleet, locations, and pricing.
- Booking and customer data: details of hires, bookings, customers, vehicles, and payments processed through the service.
- Technical data: log data, device identifiers, and similar information needed to operate and secure the platform.
How we use it
We use personal information to:
- Provide, operate, and improve Glovebox and the booking experience for customers.
- Send transactional and service-related emails (for example booking confirmations, reminders, and account notices).
- Meet legal and regulatory obligations, including tax and accounting requirements where applicable.
- Protect the security and integrity of our systems and users.
Who we share it with
We may share information with:
- Xero — for accounting and invoicing sync where you connect your account.
- Windcave — for processing payments and payment-related events.
- Amazon Web Services (AWS) — for hosting and file storage (e.g. documents and media).
- Other service providers we use to deliver email, SMS, or infrastructure, strictly as needed to run the service.
- Anthropic (Claude) — only if a workspace owner connects the Claude connector. Claude then receives the answers to the questions the owner asks (bookings, revenue, fleet and availability for that workspace) and any changes the owner approves; nothing is shared before an owner connects, and disconnecting stops it. Anthropic's handling of that data is governed by its own privacy policy.
We do not sell your personal information.
Where data is stored
Our systems and data are hosted in Australia (AWS ap-southeast-2). By using Glovebox you acknowledge that your information may be processed and stored in Australia and handled in accordance with this policy.
The Glovebox Operator app
Glovebox Operator is our iPhone app for operators and their staff. It signs in to an existing Glovebox account; accounts cannot be created in the app.
In addition to the data described above, the app involves:
- Your email address, used to sign you in and to identify you to your workspace.
- A notification token issued by Apple for your device, stored so we can send you alerts about your fleet. It is deleted when you sign out, when you turn notifications off, or when Apple tells us the token is no longer valid.
- Vehicle locations, reported by GPS hardware fitted to your own vehicles and shown to you in the app.
The app does not collect your location. It never requests location permission and does not use your device's location for any purpose. The locations it displays are those of the vehicles in your own fleet, not yours.
The app contains no advertising, no third-party analytics, and nothing that tracks you across other apps or websites.
Removing an app account. Staff accounts are created and removed by the workspace owner under Settings, Staff. If you want your own account removed and you are not the owner, ask them, or email us at hello@getglovebox.co.nz and we will action it.
Your rights
Under the New Zealand Privacy Act 2020, you may request access to or correction of your personal information. You may request deletion of your personal information by emailing hello@getglovebox.co.nz. We will respond within a reasonable time and in line with applicable law.
Contact
For privacy questions or to exercise your rights, contact us at hello@getglovebox.co.nz.