Help Centre
Bookings & availability
How customers book, and how you control what can be booked, and when.
- Can I set a minimum hire length?
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Yes. Go to Pricing → Pricing Rules and add a rule of type Minimum days, then enter the minimum number of nights.
You can apply it however you need:
- across your whole fleet, or scoped to a specific vehicle, vehicle group, category or location;
- and optionally to a date window — for example a 5-night minimum over the Christmas peak, and normal lengths the rest of the year.
Once it's set, the booking page enforces it automatically — a customer simply can't book a shorter stay.
- Can I close a branch on public holidays or certain days?
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Yes. Under Locations, open a branch and find the Opening & closures section. You can:
- close it on specific dates (public holidays, Christmas), with an optional "repeat every year" for dates that recur; and
- close it on recurring weekdays — for example "closed Sundays".
Customers can't pick up or return at that location on a closed day. A hire can still run across a closed day — the vehicle stays out, the counter's just shut — and you can always still book those days manually from the admin.
- Can I require a minimum notice before pickup, or limit how far ahead people book?
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Yes. In Booking policies you can set a minimum notice (for example, no bookings within 2 hours of pickup) and a maximum advance window (for example, no further out than 365 days). The booking page enforces both.
A location can have its own minimum notice, set on the location under Locations, for example more notice at an airport desk. Leave it blank and the location uses the Booking policies setting.
To stop pickups and returns at a location on particular days, set its closed days on the location.
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