Help Centre

Customer communications

The emails Glovebox sends, and operational messaging by SMS, WhatsApp and email.

Which emails does Glovebox send automatically?

Glovebox handles the transactional emails around a booking for you — booking confirmations, payment and deposit links, bond-hold notices, and pre-arrival / pickup information. Every automated payment email is saved so you can see exactly what the customer received.

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Can I message customers about weather, road closures or reminders?

Yes, with the Broadcasts module. It's for operational messages (weather warnings, road closures, ferry disruptions, pickup reminders, recalls), sent by SMS and/or email. You choose the audience by booking state — for example everyone on hire right now, or everyone picking up in the next two days — and can filter by location or vehicle.

Broadcasts is an optional module you switch on first, in Settings › Modules. Email works straight away; to send by SMS you add your own Kudosity credentials in Broadcast settings. It's for operational comms, not marketing, and it respects opt-outs.

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How do opt-outs work for SMS?

Customers can reply STOP to any SMS to opt out, and opted-out numbers are never messaged again. This is handled automatically, so you don't have to keep your own do-not-contact list.

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More topics

Getting started Set up your team, sign in securely, and run more than one business. Bookings & availability How customers book, and how you control what can be booked, and when. Pricing Daily rates, seasonal loadings, length discounts and demand-based pricing. Payments, deposits & bonds Taking deposits and balances, automating reminders, and holding bonds. Locations Pickup and drop-off points, delivery fees, instructions and closures. Fleet & maintenance Add vehicles, group them for booking, and keep servicing and compliance on track. Pickup, handover & self-collection How vehicles are handed over — at the counter, or by the customer themselves. Accounting & Xero GST-ready pricing and automatic sync to your Xero accounts. Your website Run your booking site on Glovebox, or embed booking into a site you already have.

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